Refund policy

At LifePluse Mart, customer satisfaction is our top priority. We strive to provide a transparent and fair return process. Please read our policy carefully to understand your rights and responsibilities.

1. Return Conditions

To be eligible for a return, your item must meet the following criteria:

Unused, unworn, and unwashed: The item must be in its original condition.
Original Packaging: Must include all original packaging, tags, and accessories.
Return Window: You must initiate the return within 14 days of delivery.
Note: Returns that do not meet these conditions may be declined or subject to a partial refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

Final sale or clearance items.
Gift cards.
Items damaged due to customer misuse or improper handling.

3. International Return Process (Warehouse in China)

Please be advised that our primary fulfillment and return center is located in China.

Shipping Responsibility: The customer is responsible for arranging the return shipment and covering all associated shipping costs to our warehouse in China.
Requesting a Return: To start the process, contact our support team at support@lifeplusemart.com with your Order Number, Reason for Return, and Photos (required for damaged/incorrect items).
Important: We will provide the specific warehouse address via email only after your request is reviewed. Do not send items to our US registration address.

4. Return Shipping Guidelines

Trackable Shipping Only: Customers must use a trackable shipping service. We cannot guarantee that we will receive your returned item without a valid tracking number.
Responsibility: LifePluse Mart is not responsible for items lost or damaged during return transit.

5. Evaluation and Refunds

Inspection: Once your package is received by our warehouse in China, it will be inspected within 10 business days.
Approval: We will notify you via email regarding the approval or rejection of your refund.
Refund Amount: If approved, we will refund the product value only. Original shipping fees are non-refundable.
Refund Method: Approved refunds are processed back to your original payment method within 15 business days.
Restocking Fees: We do not charge any restocking fees.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@lifeplusemart.com within 48 hours of delivery. Provide clear photos of the issue. In these specific cases, we will offer a full refund or replacement at no additional cost to you.